Cancellation and Refund Policy for Biharo.com

Effective Date: February 18, 2025

At Biharo.com, we are committed to providing our customers with the best possible products and services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds will be processed for purchases made on our Site.

By using our services or purchasing products on Biharo.com, you agree to the terms of this policy.

1. Cancellation Policy

• Digital Products/Services: For digital products or services, such as downloadable content, memberships, or subscriptions, cancellations are accepted within 7 days of purchase. Once a digital product or service has been accessed, downloaded, or activated, it cannot be canceled or refunded.

• Physical Products: If you wish to cancel an order for a physical product, you must do so before the item has been shipped. Once the product is shipped, cancellations are no longer possible.

To cancel your order, please contact us as soon as possible at biharo.com@gmail.com. If your order has already been processed or shipped, we will not be able to process a cancellation.

2. Refund Policy

• Digital Products/Services: Refunds for digital products or services will only be issued if the product or service is defective, does not meet the description provided on the Site, or if we fail to deliver the product or service as promised. Refund requests must be made within 7 days of purchase. You must contact us at biharo.com@gmail.com to request a refund.

• Physical Products: Refunds for physical products are accepted within 7 days of delivery if the product is defective, damaged upon delivery, or not as described. If you receive a damaged or defective product, you must notify us within 7 days of receiving the item. We may require you to return the product to us before processing the refund.

3. Refund Process

To initiate a refund request, please follow these steps:

1. Contact us via email at biharo.com@gmail.com with your order details, including the order number, date of purchase, and the reason for your refund request.

2. For physical products, we may require you to return the item to us. Return shipping costs may be covered by us if the return is due to a defect or error on our part.

3. Once we receive your request, we will assess it and notify you of the outcome within [X] business days.

4. Refund Exceptions

• We do not offer refunds for products or services that are consumed or accessed immediately upon purchase unless there is a defect or failure to meet the product or service description.

• We also do not issue refunds for any purchases made through third-party platforms (e.g., marketplaces, apps, etc.). For such purchases, please refer to the respective platform’s refund policy.

5. Refund Timeframe

Once a refund is approved, it may take up to [X] business days for the amount to be credited back to your original payment method, depending on the processing times of your payment provider.

6. Non-refundable Fees

Please note that certain fees, such as delivery charges or transaction fees, may be non-refundable, depending on the nature of the product or service.

7. Contact Us

If you have any questions regarding cancellations, refunds, or this policy, please contact us at:

Email: biharo.com@gmail.com